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Answering questions from its users is one of the most important services undertaken by a library's staff. Yet it is one of the most difficult, least understood and most neglected of subjects. This book is a guide for library staff to check where to go to quickly find the answers they need. It is designed as a first point of reference for library staff, to be depended on if they are unfamiliar with the subject of an enquiry - or wish to find out more - and is arranged in an easily searchable A-Z list of around 250 of the subject areas most frequently handled at enquiry desks. Each subject entry lists information sources and where to locate them, including printed and electronic sources, relevant websites and other contacts for referral purposes. Entries also include notes on typical questions asked and how to tackle them, including supplementary questions you may need to ask enquirers to find out what they really want.
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About the Author:
Bob Duckett MA FCLIP is Reference Librarian at Bradford Libraries and a member of the editorial board of Reference Reviews. He has previously worked for Birmingham City Libraries, Croydon Borough Libraries and University of Wales Libraries. Peter Walker BSc DipLIS MCLIP is a Librarian at Bradford Central Libraries, where he has special responsibility for developing electronic information sources. He previously worked in HMSO Bookshops. Christinea Donnelly BA(Hons) MLib MCLIP is Business Librarian at Bradford Central Library. She has worked in a number of Government departments and in a City merchant bank.
Review:
"Know It All, Find It Fast remains a book to be kept to hand, not on the reference shelf...The word "essential" is often over-used by reviewers, but it covers this book..." -- Reference Reviews "...there is much to treasure in this new edition of KIAFIF and it is an essential source for anyone dealing with enquiries. Buy it if you have not already done so." -- Refer "This book should still be kept at hand by everyone providing an enquiry service." -- Update
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- PublisherFacet Publishing
- Publication date2002
- ISBN 10 1856044343
- ISBN 13 9781856044349
- BindingPaperback
- Edition number1
- Number of pages360
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Book Description Paperback. Condition: Very Good. Know it All, Find it Fast: An A-Z Source Guide for the Enquiry Desk This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 7719-9781856044349
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Book Description Paperback. Condition: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 6545-9781856044349
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Know It All, Find It Fast: An A-Z Source Guide for the Enquiry Desk
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ISBN 10: 1856044343
ISBN 13: 9781856044349
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Book Description Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. Clean from markings. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,650grams, ISBN:9781856044349. Seller Inventory # 9908247
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Know It All, Find It Fast: An A-Z Source Guide for the Enquiry Desk
Published by
Facet Publishing
(2002)
ISBN 10: 1856044343
ISBN 13: 9781856044349
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Book Description Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. Clean from markings. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,650grams, ISBN:9781856044349. Seller Inventory # 8974735
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Know it All, Find it Fast: An A-Z Source Guide for the Enquiry Desk Duckett, Bob; Walker, Peter and Donnelly, Christinea
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ISBN 10: 1856044343
ISBN 13: 9781856044349
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Know it All, Find it Fast: An A-Z Source Guide for the Enquiry Desk Duckett, Bob; Walker, Peter and Donnelly, Christinea
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(2002)
ISBN 10: 1856044343
ISBN 13: 9781856044349
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Know it All, Find it Fast: An A-Z Source Guide for the Enquiry Desk
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Know it All, Find it Fast: An A-Z Source Guide for the Enquiry Desk
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(2002)
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ISBN 13: 9781856044349
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